0428 441 819 [email protected]

Frequently Asked Questions about our Hot Air Balloon Rides

Who can fly?
The minimum age is 5 years. Parents please be aware that smaller children may not be able to see over the edge of the basket. There is no maximum age limit. It is important that we know if you under medical supervision. Elderly folk are welcome. Due to the physical nature of hot air ballooning a moderate level of fitness is required. For safety reasons we are unable to carry the disabled, passengers who weigh more than 120 kg, or who are more than 12 weeks pregnant, without prior arrangement. As we normally fly below 2000 feet oxygen is not necessary
Where are you based?
Our home base is on our small farm 8 kilometers North of Canowindra. This is approximately four hours drive from Sydney and under three hours from Canberra. We conduct our flights around and over Canowindra in the central west of NSW between Orange and Cowra. Launch sites vary according to the wind direction on the day so as to make every flight a scenic and memorable experience. We also travel to festivals throughout Australia and have even travelled to farms throughout NSW to fly families over their own properties.
What time do we meet?
Our meeting times change relative to when the sun rises. We aim to meet roughly 30 minutes before sunrise so that we can have the balloon inflated for launch as the sun comes up. This gives you the most spectacular flight. In early January it might mean a 5am meeting time, whilst in mid June it might mean a 6:30am meeting time.
What do I wear?
Sturdy enclosed shoes, as feet can get wet and sometimes a bit muddy in the early morning dew. Jeans, jumper, beanie or hat and a jacket that you can remove as the morning warms up. Ladies no skirts or high heels please. It is not cold in the balloon – the coldest part of the morning is on the ground whilst we are inflating the balloon. Dont forget your sunglasses and camera
What is for breakfast?
The post flight breakfast is held at Delice Coffee Roasters and Cafe. We have a selection of fruit juice, fruit, bacon,eggs,sausages etc, fresh hot bread and espresso coffee or teas and of course our own Toms Waterhole bottle fermented sparkling. We can cater for all dietary requirements but you need to let us know when you book in.
What if I am afraid of heights?
Many people have said they are afraid of heights but in more than 35 years of commercial flying we have never had one person who had a problem with heights in the balloon. The takeoff is slow and gentle.Please advise your pilot before takeoff of any concerns you may have.
What if I miss my flight?
If you fail to turn up or are late and miss your flight you will lose your monies and forfeit your ticket
What Flight options are available?

All flight options listed below finish with a presentation flight certificate and a catered champagne breakfast with espresso coffee at Delice Coffee Roasters. Orange post flight breakfasts will be at Duntryleague. We also cater for non flying accompanying friends.

Sunrise Flights Sunrise Flights last for 50 minutes to 1 hour flying time depending on available landing sites. We recommend you allow at least three to four hours with us. This is the ultimate ballooning experience conducted by one of our resident commercial pilots who gives a full commentary on how the balloon works coupled with local knowledge. Ballooning is a magic experience.

Group Flights are offered for groups of 10 to 18  people BOOKING and FLYING TOGETHER. These flights are designed to give you a taste of ballooning and at a less expensive price and last for a minimum of 30 minutes flying time. This package is suitable for family reunions, sporting and social clubs, special interest groups and fundraising.

Special Occasion Flights We do weddings, marriage proposals, renewal of vows, committment ceremony, scattering of ashes, birthdays, product launches, field days, and Company promotions. Contact us with your own unique idea.

Gift Certificates Give a special gift to someone special in your life. Certificates are valid for 3 years from the date of purchase. These are transferable but not refundable. To purchase a Gift Voucher please either phone Jan on 0428441819 or fill out the Contact Us form.

What are our terms and conditions?

Cancellation By Passenger If you cancel a confirmed booking more than 48 hours before your flight, 10% of the total booking price will be deducted from your refund as an administration fee. Your flight ticket becomes fully non-refundable: (a) if you cancel less than 48 hours before your flight; or (b) if you fail to show up for your flight (this includes sleeping in and getting lost)

Cancellation By Balloon Joy Flights If your flight is cancelled by us for any reason (safety or otherwise), you may rebook on another day to suit or receive a refund less a 10% administration fee.

Conditions of Use Children are defined as over 5 years and under 12 years of age and 45 kgs or less in weight. We do not carry passengers over 125 kgs in weight without special arrangements. We do not advise pregnant ladies to fly. All passengers MUST phone for a weather check before 11am the day before the flight. We will cancel if there is an adverse weather forecast which may affect passengers safety and reschedule your flight to another date that suits you. For safe loading of the balloon all passengers are required to tell us their name, weight and contact details. This is also a CASA requirement. Please provide these details in the booking form.  In accordance with Civil Aviation requirements all balloons have a minimum and maximum liftoff weight.. If there are insufficient passengers to meet this requirement for a flight, we will contact you to reschedule you to another date suitable to you.

How safe is ballooning?
Hot air ballooning remains the safest means for mankind to reach into the skies and become one with the wind. Your only concern should be, how much fun are you going to have. All commercial balloon flights in Australia are under the control of Civil Aviation regulations and Australian aviation has one of the highest safety records in the world.
How many people does the balloon hold?
Balloon Joy Flights have 3 balloons which can fly between 2 -10 persons in the basket.The small one is for Exclusive and Romantic flights. The larger balloons can do up to 2 legs/ flights of 50 minutes each, so a maximum of 36 passengers on any morning if 2 balloons are flying.
How long will my flight last?
Our most popular flights are scheduled to last 50-60 minutes. The exact length depends on the availability & suitability of landing sites. Several other options are available. Please refer to our prices page.
How do I pay for my flight?
The easiest and most secure way to book your flight is by using our online booking form. But otherwise just give us a call on 0263441819
Do you have accommodation packages available?
Yes, we offer accommodation packages in Canowindra and there are some great places to stay. Please contact us so we can best fulfil your needs and budget. Check the links to see what is available.
Can you accommodate corporate groups?

Balloon Joy Flights can cater for Corporate groups up to 36 people. Setting-up and packing-up a hot air balloon provides a great team building activity and the flight itself is a great incentive. Please contact our bookings office for information and quote on 02 63441819. We can assist you with organising accommodation, local tours such as Blind Freddy’s Bushranger Tours, the Age of Fishes Museum and local wine tasting.

Can the balloon fly in any weather conditions?
No. Hot air ballooning is a fair weather activity.We want you to have fun so if conditions are not suitable we do not fly. Strong wind, rain & fog are some of the things that keep us grounded. PLEASE NOTE: we understand that it is disappointing to have a flight cancelled but the decision is made with your safety and enjoyment in mind. Please be understanding when this situation occurs – we never want to cancel a flight, it is mother nature who makes that decision for us!
Can I bring my friends?

We encourage your non flying friends to come along on the “chase” and join in the post flight celebrations.They may be required to follow in their own vehicle.If they wish to join you for breakfast a $25 charge applies for our gourmet champagne breakfasts. For catering purposes all extra breakfasts must be pre booked by you when you confirm your flight. There is no charge for friends following the balloon in their own vehicle who do not wish to have breakfast.

Can I purchase a gift certificate and how long is it valid for?
Yes, we do sell gift certificates that are valid for 3 years. The gift certificates are open dated, meaning the recipient can book a flight at their convenience. Our gift certificates are transferable, but not refundable.

If you would like to purchase a gift certificate for someone please get in touch with us, you could use our contact form

Are discounts available for groups?
Yes, we offer group discounts. Please CONTACT US or phone on 0428441819

ANY MORE QUESTIONS?

Fill in the form belor OR please don’t hesitate to call us on:
02 6344 1819  or 0428 441 819 or email [email protected]

Get In Touch

Have a question about our balloon flights?  Are you trying to book and are having problems? ... please fill out this simple form for a quick response

If you would prefer to give us a call to discuss booking your flight, please don't hesitate to call us on:
02 6344 1819  or 0428 441 819 or email [email protected]

We look forward to talking to you.

ONLINE ENQUIRY FORM

Flying hot air balloons for over 35 years and supporting the Canowindra International Balloon Festival!