Frequently Asked Questions about our Hot Air Balloon Rides
Who can fly?
Where are you based?
What time do we meet?
What do I wear?
What is for breakfast?
What if I am afraid of heights?
What if I miss my flight?
What Flight options are available?
All flight options listed below finish with a presentation flight certificate and a catered champagne breakfast with espresso coffee at Delice Coffee Roasters. Orange post flight breakfasts will be at Duntryleague. We also cater for non flying accompanying friends.
Sunrise Flights Sunrise Flights last for 50 minutes to 1 hour flying time depending on available landing sites. We recommend you allow at least three to four hours with us. This is the ultimate ballooning experience conducted by one of our resident commercial pilots who gives a full commentary on how the balloon works coupled with local knowledge. Ballooning is a magic experience.
Group Flights are offered for groups of 10 to 18 people BOOKING and FLYING TOGETHER. These flights are designed to give you a taste of ballooning and at a less expensive price and last for a minimum of 30 minutes flying time. This package is suitable for family reunions, sporting and social clubs, special interest groups and fundraising.
Special Occasion Flights We do weddings, marriage proposals, renewal of vows, committment ceremony, scattering of ashes, birthdays, product launches, field days, and Company promotions. Contact us with your own unique idea.
Gift Certificates Give a special gift to someone special in your life. Certificates are valid for 3 years from the date of purchase. These are transferable but not refundable. To purchase a Gift Voucher please either phone Jan on 0428441819 or fill out the Contact Us form.
What are our terms and conditions?
Cancellation By Passenger If you cancel a confirmed booking more than 48 hours before your flight, 10% of the total booking price will be deducted from your refund as an administration fee. Your flight ticket becomes fully non-refundable: (a) if you cancel less than 48 hours before your flight; or (b) if you fail to show up for your flight (this includes sleeping in and getting lost)
Cancellation By Balloon Joy Flights If your flight is cancelled by us for any reason (safety or otherwise), you may rebook on another day to suit or receive a refund less a 10% administration fee.
Conditions of Use Children are defined as over 5 years and under 12 years of age and 45 kgs or less in weight. We do not carry passengers over 125 kgs in weight without special arrangements. We do not advise pregnant ladies to fly. All passengers MUST phone for a weather check before 11am the day before the flight. We will cancel if there is an adverse weather forecast which may affect passengers safety and reschedule your flight to another date that suits you. For safe loading of the balloon all passengers are required to tell us their name, weight and contact details. This is also a CASA requirement. Please provide these details in the booking form. In accordance with Civil Aviation requirements all balloons have a minimum and maximum liftoff weight.. If there are insufficient passengers to meet this requirement for a flight, we will contact you to reschedule you to another date suitable to you.
How safe is ballooning?
How many people does the balloon hold?
How long will my flight last?
How do I pay for my flight?
Do you have accommodation packages available?
Can you accommodate corporate groups?
Balloon Joy Flights can cater for Corporate groups up to 36 people. Setting-up and packing-up a hot air balloon provides a great team building activity and the flight itself is a great incentive. Please contact our bookings office for information and quote on 02 63441819. We can assist you with organising accommodation, local tours such as Blind Freddy’s Bushranger Tours, the Age of Fishes Museum and local wine tasting.
Can the balloon fly in any weather conditions?
Can I bring my friends?
We encourage your non flying friends to come along on the “chase” and join in the post flight celebrations.They may be required to follow in their own vehicle.If they wish to join you for breakfast a $25 charge applies for our gourmet champagne breakfasts. For catering purposes all extra breakfasts must be pre booked by you when you confirm your flight. There is no charge for friends following the balloon in their own vehicle who do not wish to have breakfast.
Can I purchase a gift certificate and how long is it valid for?
If you would like to purchase a gift certificate for someone please get in touch with us, you could use our contact form
Are discounts available for groups?
Get In Touch
Have a question about our balloon flights? Are you trying to book and are having problems? ... please fill out this simple form for a quick response
If you would prefer to give us a call to discuss booking your flight, please don't hesitate to call us on:
02 6344 1819 or 0428 441 819 or email [email protected]
We look forward to talking to you.